To customers of our Value Added Resellers:
Jul 9, 2020
A number of our End-Users have contracted for Uniface licences through a VAR (value-added reseller) selling software applications. In general, this happens when Uniface’s software has been incorporated in the VAR’s products.
Occasionally, and for a range of reasons, a software application provider may stop acting as our VAR and therefore it may stop supporting a Uniface application it has developed or stop providing its customers with valid Uniface licenses.
This might leave you, as an End-User, in a difficult spot because your business processes rely on an unsupported Uniface version.
Should this happen to your software application provider, please be assured that you are still a valued Uniface customer, and you can count on the Uniface team to help you in whatever way we can.
You always have the option to purchase a valid license for the Uniface platform directly from us.
However, you will also need to review the legal terms of your contract with your software application provider to determine the extent to which you can continue to use other software components belonging to third parties. We recommend checking with legal advisors.
If you need help with this situation, please do not hesitate to contact our customer support desk.